Returns & Exchanges
At NAGAIA, we want you to be completely satisfied with your beauty rituals, which is why we offer a 30-day return window for products in their original, unopened condition. If your selection isn't the perfect fit for your skin, our seamless exchange process ensures you find the right match.
Initiate Your Request
Log into your account and visit the 'Order History' section to select the items you wish to return or exchange.
Prepare Your Package
Securely pack the unused products in their original packaging, ensuring all protective seals are intact to qualify for a full refund.
Affix the Shipping Label
Download and print the prepaid shipping label provided via email and attach it clearly to the outside of your return parcel.
Receive Your Refund
Once our quality control team inspects the items at our warehouse, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing