Frequently Asked Questions
Everything you need to know about your NAGAIA beauty journey.
Are NAGAIA products suitable for sensitive skin?
Yes, our formulas are dermatologically tested and prioritize clean, non-irritating ingredients. However, we always recommend performing a patch test before fully integrating a new product into your routine.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally arrive within 10-14 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product (even if opened) for a full refund or store credit.
Is NAGAIA a cruelty-free brand?
Absolutely. We are committed to ethical beauty; none of our products or individual ingredients are ever tested on animals.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment options like Afterpay.